Return Policy

Return Policy

At The NYC Wardrobe, your satisfaction is at the heart of everything we do. We carefully curate each piece in our collection, and we want you to love every item you purchase as much as we do. However, we understand that sometimes a garment may not work out—perhaps the fit is not quite right, the color looks different in person, or it simply does not match your personal style as you had envisioned. That is why we have designed a straightforward, fair, and customer-friendly return policy. Our goal is to make the return process as simple and stress-free as possible, so you can shop with complete confidence on thenycwardrobe.com.

Our Commitment to You

We believe in the quality and craftsmanship of every item we offer. We stand behind our products and want you to feel secure in your purchase. If for any reason you are not entirely happy with your order, we are here to help. We do not want you to keep something that does not make you feel amazing. Our return policy is built on the principle of trust and mutual respect between us and our valued customers. We treat every return with fairness and efficiency, ensuring that your concerns are addressed promptly.

Eligibility for Returns

To be eligible for a return, items must meet the following criteria:

1. Condition: Items must be returned in their original, unworn, unwashed, and unused condition. We cannot accept items that show signs of wear, such as stains, odors, pet hair, makeup marks, or alterations. All original tags and labels must still be attached to the garment. We reserve the right to refuse returns that do not meet these standards.
2. Timeframe: We ask that you initiate your return within a reasonable period from the date you receive your order. While we do not specify exact calendar days, we expect returns to be initiated promptly. This timeframe allows us to process your request efficiently while ensuring fairness to all customers.
3. Eligible Items: Most items on our website are eligible for return. However, for hygiene and safety reasons, certain categories are final sale and cannot be returned. These typically include intimate apparel, swimwear, and accessories such as earrings. Any items marked as “Final Sale” on the product page are not eligible for return or exchange. We encourage you to read the product description carefully before purchasing these items.

Non-Returnable Items

To maintain the highest standards of hygiene and safety, the following items are not eligible for return:

• Intimate apparel and undergarments
• Swimwear (if the protective liner has been removed)
• Accessories including jewelry, hair accessories, and scarves
• Gift cards
• Items marked as “Final Sale” or “Clearance” at the time of purchase

We kindly ask for your understanding regarding these restrictions, as they are in place to protect the health and satisfaction of all our customers.

How to Initiate a Return

We have made the return initiation process easy and convenient. To start a return, you will need to access your account on thenycwardrobe.com. Within your account dashboard, you will find your order history, where you can select the items you wish to return and provide a brief reason for the return. This information helps us improve our products and services.

Once we receive your return request, we will provide you with detailed instructions on how to proceed. We recommend printing and including the return authorization form with your package to ensure it is processed correctly and without delay. Please ensure your return package is securely sealed to protect the items during transit.

Return Packaging

To ensure your returned items arrive safely, please package them carefully. We recommend using the original packaging when possible, as it is designed to protect the garments. Securely seal the package and affix the return label provided during the return authorization process. If you no longer have the original packaging, please use a sturdy, padded envelope or box.

Refund Process

Once we receive your return package at our facility, our quality control team will inspect the items to ensure they meet our return eligibility criteria. This inspection typically takes a short period from the date of receipt. After the inspection is complete and the return is approved, we will initiate a refund to your original payment method.

Please note that the refund amount will cover the purchase price of the returned item(s) plus any applicable taxes charged at the time of purchase. The original shipping charges paid at checkout are not refundable, unless the return is due to our error (such as shipping an incorrect or defective item). We process refunds promptly, but please allow a reasonable period for the refund to appear on your bank or credit card statement, as processing times vary by financial institution.

Exchanges

If you would like to exchange an item for a different size or color, we recommend initiating a return for the original item and placing a new order for the desired item. This approach is the fastest way to secure the replacement item before it sells out. Our standard return process applies to the original item, and a refund will be issued once it is received and inspected. You can then use those funds or your original payment method for the new purchase. We do not offer direct exchanges for different styles, as inventory levels can fluctuate quickly.

Defective or Incorrect Items

We take quality control very seriously, but on rare occasions, a defective or incorrect item may slip through. If you receive an item that is damaged, has a manufacturing defect, or is not the item you ordered, we sincerely apologize. In these cases, we will cover the cost of the return and ensure you receive a full refund or a replacement.

If you believe you have received a defective or incorrect item, please contact us through the designated support channels available on thenycwardrobe.com as soon as possible. Please include a detailed description of the issue, along with clear photographs of the item’s condition. This information helps us investigate the matter quickly and process your claim without unnecessary delays. We value your honesty and cooperation in these situations.

Return Fraud and Abuse

We trust our customers to use our return policy responsibly. We reserve the right to reject returns that show signs of wear, damage, or tampering. We also monitor return patterns and may refuse future service to customers who repeatedly abuse our return policy. Our commitment is to provide a fair and sustainable service for all genuine customers.

Final Sale Items

Items designated as “Final Sale” are sold as-is and cannot be returned or exchanged for any reason. We clearly mark these items on the product page, and we encourage you to review all product details, including sizing, before purchasing. These items are typically offered at significant discounts, and the reduced price reflects the non-refundable nature of the sale.

Restocking Fees

We do not apply restocking fees to standard returns. Our goal is to keep the process transparent and free of hidden charges. The only cost you will incur is the return shipping expense, except in cases where we are at fault.

Changes to This Policy

We reserve the right to update or modify this Return Policy at any time without prior notice. Any changes will be posted on this page on thenycwardrobe.com, and we encourage you to review this policy periodically to stay informed. Your continued use of our website constitutes your acceptance of any such changes.

Our Promise

At The NYC Wardrobe, we are committed to ensuring that your shopping experience is enjoyable and worry-free. We value your trust and will always do our best to resolve any issues with fairness and care. Our return policy is designed to give you the freedom to explore our collections with the confidence that your satisfaction is our priority.

Thank you for choosing The NYC Wardrobe. We are honored to be a part of your style journey. If you have any questions regarding this policy, please consult our website for further assistance. We are here to help you look and feel your best.